الجلّاب

Terms of Use

Last updated: 6 November 2026

This is an English translation of the Arabic terms of use. If the two versions differ, the Arabic version prevails.

These terms govern your use of the Al-Jallab (الجلّاب) app and the website aljallab.app (together, the "Platform"). By using the Platform or creating an account, you agree to these terms and to the Privacy Policy. If you do not agree, do not use the Platform.

1. Nature of the Platform

  • Al-Jallab is a listing and contact platform for camels, sheep and related services, and for showing auctions, exhibitions and events.
  • Al-Jallab is not a party to any transaction. Buying, selling, negotiation, payment, pickup and delivery take place directly between the seller and the buyer, at their own responsibility.
  • Al-Jallab does not guarantee the accuracy of listings, the quality, health or ownership of any animal or item offered, or the seriousness of any party.
  • Auctions and exhibitions shown on the Platform are events held outside it. No bidding takes place inside the app.
  • The "Hajn" (racing camels) section shows camel profiles (for sale or for display only), and race news, schedules and results from their official sources.

Official content and information sources

  • Official news, schedules and results are collected from official bodies, and each item shows its source name and link. Some are read directly from the organizer's website, and some are summarized in Al-Jallab's wording with the help of artificial intelligence after verifying that they appear in the source.
  • This content is for information only. The official reference is the source's own website, and in case of any difference, what the source published prevails. Results marked "preliminary" may change after they are approved.
  • Al-Jallab is not an official body, and does not represent or belong to any of these bodies. Their names, logos and original content belong to their owners.
  • To report an error or request removal: support@aljallab.app.

2. Registration and accounts

  • You must be 18 years of age or older.
  • Registration and sign-in require a valid, verified mobile number confirmed by a code. You may add an optional email address for account recovery.
  • You are responsible for the accuracy of your information, for all activity through your account, and for keeping your device and verification codes secure.
  • Creating fake accounts or impersonating any person or entity is prohibited. Impersonating Al-Jallab's administration or support is prohibited: names that suggest this are reserved, and the only official account is the one carrying the "Official account" badge.
  • Guests may browse listings without an account, but contact details and services are available to registered users only.

3. Listings and content

  • You are solely responsible for the photos, videos, descriptions, prices and all content you post, and for having the right to post it and to sell what you offer.
  • Listings must be true and accurate, and must show the actual animal or item with real photos.
  • Every listing passes an automated review before publication and may be referred to a moderator. Any material change to a published listing is reviewed again.
  • Automated review or moderator review is not a guarantee of the accuracy of a listing or of what is offered.
  • Artificial intelligence: by posting content, you agree to it being checked automatically by a third-party AI service (OpenAI) as described in the Privacy Policy. We ask for your explicit consent to this inside the app before your first post.
  • Posting limits: each account has a daily limit on posts and comments, and limits on the number of photos and the length of a video. These are shown in the app and may change.
  • Location: using "Use my location" is optional. Others see the approximate place of your post, not your precise location.
  • By posting content, you grant Al-Jallab a non-exclusive, royalty-free permission to display, copy and format it within the Platform and to promote the Platform, for as long as the content remains on it.
  • Original sound: other users may use the sound of a clip you post in their own clips within the Platform, with your name shown, unless you turn this off in the clip's options. Do not post any sound, chant (shailah) or music you do not have the right to publish; violating content is removed.

Camel profiles and data verification

  • The profile owner is responsible for the accuracy of the camel's data, pedigree and achievements, and confirms that they own the camel or have the owner's permission.
  • The "Verified data" badge means the administration reviewed the documents provided at the time of the request. It is not a guarantee of the camel's identity, condition or ownership.
  • Changing the microchip number or pedigree after verification automatically removes the badge until the camel is verified again.
  • An achievement marked "Verified by the organizer" means the camel's name, owner, position and year match a published official result. This is an automated match for information only.
  • Forging documents or achievements may lead to account suspension.

You may not post or offer:

  • Any animal or product that is unlawful in the Kingdom, or that requires a license the seller does not hold.
  • Stolen animals or animals of unknown ownership, or protected wildlife.
  • Listings that hide a known disease or defect, or any misleading description.
  • Duplicate, fake, or off-topic listings.
  • Offensive, obscene or racist content, or content that threatens or insults any person or tribe.
  • Content showing cruelty or harm to animals.
  • Other people's personal data without their permission.
  • Any attempt at fraud, or requests to transfer money in suspicious ways.

4. Contact between users

  • Contact on the Platform is by phone call, WhatsApp and in-app messages.
  • We advise you to inspect what is offered before paying, and not to transfer any money before verifying the other party.
  • Users' numbers may not be used for anything other than contact about a listing, such as promotional messages or harassment.

5. Al-Jallab commission

  • Al-Jallab's commission is the rate stated in the app (currently 1%) of the sale price, paid by the seller after completing the sale of something they listed on the Platform. It relates to the sale of a physical item that takes place outside the app, and the Apple App Store and Google Play have nothing to do with it.
  • The commission is a trust on the seller's honor (amanah). It is not a contract or a brokerage fee, and Al-Jallab does not intervene in the transaction or in setting its price.
  • The seller transfers the commission themselves to the account shown in the app (the "Al-Jallab commission" page in settings), and records the transfer there so Al-Jallab can confirm receipt.
  • By paying the commission, you help keep Al-Jallab running and growing to serve the livestock community.

6. Reports and blocking

  • We have no tolerance for objectionable content or abusive users. Content that violates these terms is removed, and its author is warned, suspended or banned.
  • You can report any listing, camel profile, event, service, account, comment or message that violates these terms, from inside the app.
  • You can block any user, so that their listings and account no longer appear to you and they cannot message you. You can unblock them from settings.
  • The administration reviews reports within 24 hours, removes violating content and takes appropriate action against its author. Artificial intelligence may help sort reports, but the final decision is made by the administration.
  • Anyone who has had action taken against them may appeal from inside the app.

7. Featuring (paid promotion)

This section applies once the service is available.

  • A listing, camel profile, event or service can be featured after it is published, for the durations and at the prices shown at the time of purchase.
  • Purchases are made through the Apple App Store or Google Play using your account with them, and are subject to the store's terms and available payment methods. Al-Jallab does not receive your card details.
  • Fair featuring: featuring guarantees that your post appears among the featured posts in fair rotation with the other featured posts. It does not guarantee a fixed position or any number of views or sales. Each section has a maximum number of featured posts at one time; when it is full, purchase is not available until a place opens.
  • Featuring starts when the purchase is completed, and the post returns to its normal position when the period ends.
  • Refunds: refund requests are submitted to the store where the purchase was made and are subject to its policy. To the extent permitted by law, the amount is not refunded merely because you stopped the post or sold the item before the period ended.
  • If a technical fault on the Platform's side prevents the post from being featured, we will make up the lost time or act as required by law.
  • If a post is removed for violating these terms, the remaining period is not compensated.
  • The administration may feature content free of charge for organizational or introductory purposes.

8. Al-Jallab's rights

Where needed, and without prior notice, Al-Jallab may:

  • Reject, suspend or remove any post that violates these terms or the law, or correct its title, description, price or category where there is an error or a violation, notifying its owner of the reason.
  • Remove an account's display name, photo or bio if it violates these terms.
  • Reject content containing prohibited words before it is published.
  • Warn an account, restrict it (block posting, commenting or messaging for a period), suspend it temporarily, ban it permanently and block its mobile number from registering, or delete it.
  • Temporarily stop the Platform or some of its services for maintenance, and require users to update the app.
  • Change, add or discontinue categories, services or features of the Platform.

9. Limitation of liability

  • The Platform is provided "as is" and as available. We do not guarantee that it will operate without interruption or errors.
  • Al-Jallab is not liable for transactions between users, for any loss or damage arising from them, or for content posted by users.
  • In all cases, to the extent permitted by law, Al-Jallab's liability shall not exceed the amount the user paid to the Platform in the three months before the claim.

10. Intellectual property

The Al-Jallab name, logo, designs and software belong to Al-Jallab and may not be copied or used without written permission.

11. Account deletion

You can delete your account at any time inside the app, or from aljallab.app/delete-account. Your data is handled according to the Privacy Policy.

12. Changes

We may change these terms. If there is a material change, we will notify you in the app before it takes effect. Continuing to use the Platform after that means you accept the changes.

13. App stores (Apple and Google)

  • These terms are between you and Al-Jallab only, not with Apple or Google. They are not responsible for the app, its content, or its support and maintenance.
  • Events, auctions, competitions and prizes shown in the app are organized by their owners outside the Platform. Apple and Google are not sponsors of them and are not involved in them in any way, and neither is Al-Jallab.
  • If these terms conflict with the store's terms regarding in-app purchases, the store's terms prevail.

14. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in the Kingdom have jurisdiction over any dispute arising from them.

15. Contact

Al-Jallab — Email: support@aljallab.app — Website: aljallab.app